I recently purchased a 4K Pro. Right out of the box I tried to charge the unit and the supplied charging cord would not work as it would hit the housing and couldn’t be inserted far enough. I bought a cord from Walmart and it worked fine. I do wonder how this happens. I decided to call them to discuss it and at least let them know the problem. After calling them, I chose option 2 to leave my number and save my place in line and they would call. That option doesn’t work. I called them, left a message.... they don’t call back. I called and stayed on the line, and after 5 minutes or so it just keeps giving you 2 options, to leave your number or leave a message. I emailed them. They don’t write back. I figure with a product like this, at one time or another you will need customer support and it doesn’t exist. I’m boxing the unit up and taking it back. If I spend $750 and they can’t answer the phone or write me back, I don’t need it. I’m done. I don’t recommend this product or this company and I’m going to spread the word.
Post by devildog9999 on Jan 9, 2020 4:10:16 GMT -8
I have never had any issue with ATN's Customer Support - in fact they have been fantastic. Sorry to hear you had issues. I have found that getting them on Facebook is the fastest, easiest way for direct contact. With that said, I have never had an issue by calling them either.
georgem: Hi all, was out foxing last night, Xsight2 working fine, used it to take a couple of pictures, was still fine, the batteries ran out and now the batteries have been recharged, but now the sight will not switch on, does anyone have any ideas. Thanx
May 22, 2020 9:03:11 GMT -8
odin: Try it with internal batteries removed and an external usb power supply connected.
May 26, 2020 20:01:37 GMT -8
randy7: Thanks for the membership. Newbie to this game. Now to try and get this thing fired up. Not a techie!
May 27, 2020 11:11:22 GMT -8
hdbuggy: myn x sight 11 wont go lower dan 25 meters wight the range finder kan i fiks this
Jun 5, 2020 13:36:41 GMT -8
stubob2517: Has anyone mounted a 4K Pro to a 10/22 Takedown? What mounts did you use, and do you have photos? Thanks.
Jun 11, 2020 15:21:59 GMT -8
john752: My son had this happen twice with his x sight II and it has always rebooted up when he has re-inserted the recharged Kentli batteries
Jun 13, 2020 9:00:02 GMT -8
stuhall007: What do I need to mount the x sight ll to my sako p94s .22 rimrire ?
Jun 14, 2020 11:34:40 GMT -8
jabo: I have a x-sight 4k pro and lost the charger cord...how where and what kind do I need to replace it...
Jun 20, 2020 12:35:33 GMT -8
godsmagicguy: 4K x-sight will not shut off screen is frozen is there a fix?
Jun 23, 2020 4:51:37 GMT -8
kriehl: I am also looking for a fix to shut off the scope when it locks up. I have emailed the company twice and have never received a response. The first time it locked up I left the scope on until it died then recharged it. Very frustrating when you want use it
Jun 28, 2020 10:39:03 GMT -8
cootertwo: Got my refurb 5-20 pro sorted out. Was all washed out white, on night vision. Turns out the illuminator was screwed all the way in, giving a broad beam of IR light. Narrowed the beam, and all is well!
Jun 29, 2020 8:06:10 GMT -8
cootertwo: Got a supernova from Amazon warehouse, like new/used..... Doesn't work. Another arriving today, fingers crossed.
Jul 2, 2020 6:11:51 GMT -8
chris59: Hi i need help my ABL 1000 will not connect to my x-sight 4k it was then it just will not connect again !!
Jul 5, 2020 10:55:22 GMT -8
rabittblaster: Iam from Argentina. Y hunt pigs with my X-SIGHT II on a 30_06. Sorry for my english!
Jul 15, 2020 14:02:09 GMT -8
denardo: Hi all. Can I record videos w/o using the extra power kit but by only using the standart 4xAA battery set ?
Jul 20, 2020 1:42:32 GMT -8
chaken007: selamat siang mohon di bantu x-siht II punya saya mati total...bagaiman cara memperbaikinya
Jul 25, 2020 19:17:23 GMT -8
chaken007: Hai, terima kasih telah mengizinkan saya bergabung, berharap untuk mengobrol, saya harap seseorang dapat membantu saya dengan masalah X sight 2 perkenalkan saya dari indonesia
Jul 27, 2020 19:03:46 GMT -8