I recently purchased a 4K Pro. Right out of the box I tried to charge the unit and the supplied charging cord would not work as it would hit the housing and couldn’t be inserted far enough. I bought a cord from Walmart and it worked fine. I do wonder how this happens. I decided to call them to discuss it and at least let them know the problem. After calling them, I chose option 2 to leave my number and save my place in line and they would call. That option doesn’t work. I called them, left a message.... they don’t call back. I called and stayed on the line, and after 5 minutes or so it just keeps giving you 2 options, to leave your number or leave a message. I emailed them. They don’t write back. I figure with a product like this, at one time or another you will need customer support and it doesn’t exist. I’m boxing the unit up and taking it back. If I spend $750 and they can’t answer the phone or write me back, I don’t need it. I’m done. I don’t recommend this product or this company and I’m going to spread the word.
Post by devildog9999 on Jan 9, 2020 4:10:16 GMT -8
I have never had any issue with ATN's Customer Support - in fact they have been fantastic. Sorry to hear you had issues. I have found that getting them on Facebook is the fastest, easiest way for direct contact. With that said, I have never had an issue by calling them either.
jdw1: I just turned on my 4 k pro . black screen .. did a hard reset . nothing ... Updated factor reset , now i have a screen , no options ? Any idea ?
Dec 20, 2019 19:27:54 GMT -8
spartacus2019: Same here and that's why I came to this forum... any help please!!!!
Dec 23, 2019 12:25:27 GMT -8
jvm: what settings have you found to work best for being able to actually see anything using the zoom? if I zoom much past 3x it is just blurry. was just looking at a deer at 50 yards and could barely make it out
Dec 24, 2019 18:35:19 GMT -8
mailman29680: If you can get to facebook in the ATN Smart HD page there are files to fix the black screens. I will try to get them posted here today
Dec 25, 2019 5:33:09 GMT -8
dabernathy: Hi all... I have 3 ATN scopes and was very disappointed with the X-Sight IIs. I just purchased a 4k Pro 3x14. I have run the new 4k Pro on my AR-15 and now on my Mossberg MVP-308 Patrol. So far I'm pleased with the 4k Pro. and looks like i'm stuck w/IIs.
Dec 31, 2019 18:18:21 GMT -8
revron: Hi Folks, Jan.3/20. While hunting my 4K Pro 5x20 went black. I've tried Southern Predator's elf files but the update will not complete or fails. My Windows 10 laptop will not recognize the scope when connected. Any suggestions?
Jan 4, 2020 11:28:55 GMT -8
wetworker57: Hi, new owner of a x-sight 4K pro 3-14 hope to gain tips on using my new scope!
Jan 8, 2020 12:02:22 GMT -8
bds: I really need immediate help. My x Sight 4K Pro powered up but has no reticle or wigets and will not power off. Cant get in touch with ATN. Is there a way to forse it tp power or a soft reset method? Any help is greatly appreciated.
Jan 15, 2020 14:32:29 GMT -8
colmath: X-Sight II 3-14X: Obsidian 4 (Version 1.38) does not recognize that the Galaxy S7 Edge is connected to the Scope's WIFI. Please Help
Jan 18, 2020 13:32:21 GMT -8
havingproblems: hello I have bought my first ATN-x 2. When playing back recording i get no audio just a high pitched buzzing sound. There was a previous post back in 2017 I believe that posted the video / buzzing audio. I have VLC latest version. any updates
Jan 18, 2020 18:31:45 GMT -8
nprotune: Hi my atn x-sight 4k pro has locked in Night Mode after installing new update and I've been trying to update through cable and it doesn't help is still left in night mode without a cross or menu what should I do?
Jan 18, 2020 19:01:04 GMT -8
dtxwolf: Just got my X-Sight 4k and the supplied charging usb cable barely fits into port on scope, and falls out very easy. Is that normal? Battery icon is half blue, so I'm not sure if its even charging. Any thoughts?
Jan 18, 2020 21:19:49 GMT -8
buckeye160: My x-sight 4K pro locks up randomly. It will be fine for a couple days and then the screen locks up or most of the time there is light on in scope but no video. It has ruined my coyote hunting every time i took this scope. No response from atn.
Jan 19, 2020 6:56:15 GMT -8
tupelojim: FOR COLMATH I believe the Obsidian 4 does not work with X-Sight II 3-14X, use the plain "Obsidian" APP
Jan 19, 2020 10:41:47 GMT -8