Got a new scope that will be here Thursday or Friday. Been reading the manual online for the meantime. It says after charging to update the firmware. But it seems like this latest version is full of bugs. Can I run it with the way it is from the factory without issue and not do the update till another version comes out?
I’m still on the previous version of the firmware. The video recording doesn’t always work and the RAV is questionable. I too am waiting for the firmware that corrects the problems from the latest version.
If it works when you get it DO NOT upgrade firmware until you know that the latest update is fully stable. - I upgraded a new scope and bricked it - I got a replacement and left it alone and it’s worked perfectly
I followed all instructions, charged device ( check the specs!) downloaded firmware, formatted sd card ( check the specs!), updated, factory reset, reformatted the sd card, and it works like a charm. I say check the specs alot because chargers and sd cards are not created equal and specs are there for a reason. The only issue i had was the usb-c cable wasn’t inserting properly. I have extras so no big deal. Check the video how to’s as well.
Gray fox. You said the charging cable wasn’t inserting properly. I just purchased the scope today and wanted to charge it up overnight but my charging cable also doesn’t seem to push in and I don’t want to force it. It’s the cable that came with the scope. Do you suggest I just purchase another one? The one that comes with it seems like the base is too bulky and is hitting the housing and not letting me insert it. Is this the same problem you were having?
I too had a usb-c connector that would not fit. Contacted ATN who offered to send a new cable or I could fix what I had. Took the file on my Swiss Army knife to the plastic shell surrounding the usb-c connector and all is well. I’ll try upgrading from .386 now that I see that Grayfox appears to have had success with his. Ours might be of the same, perhaps most current revision out of the box.
Last Edit: Jan 8, 2020 10:39:26 GMT -8 by hudat: oddo spellin correction
Yes I thought about doing that but didn’t want to modify anything in case I had to take it back. The customer service is nonexistent. I called and picked option 4 or 5 which was government sales. Of course they picked up right away. I told him I was a private citizen and he said he could not help me as he was on the other side of the building. I told him the other side doesn’t exist. He transferred me to someone who could help..... a salesman in Miami who clearly was annoyed at my call. He then transferred me to someone who wasn’t there... and I left another voicemail.... which I know will not be heard.
It’s hard to believe that a $750 scope is sent out with a charging cable that doesn’t fit. Incredible actually. What kind of quality control do they have, and what else is being overlooked. I think I’m just going to return it to the store. Clearly customer service is nonexistent. I’ve just had it with them. I’ll look for something else. I see if I ever have an issue with the scope there is no getting it fixed.
jdw1: I just turned on my 4 k pro . black screen .. did a hard reset . nothing ... Updated factor reset , now i have a screen , no options ? Any idea ?
Dec 20, 2019 19:27:54 GMT -8
spartacus2019: Same here and that's why I came to this forum... any help please!!!!
Dec 23, 2019 12:25:27 GMT -8
jvm: what settings have you found to work best for being able to actually see anything using the zoom? if I zoom much past 3x it is just blurry. was just looking at a deer at 50 yards and could barely make it out
Dec 24, 2019 18:35:19 GMT -8
mailman29680: If you can get to facebook in the ATN Smart HD page there are files to fix the black screens. I will try to get them posted here today
Dec 25, 2019 5:33:09 GMT -8
dabernathy: Hi all... I have 3 ATN scopes and was very disappointed with the X-Sight IIs. I just purchased a 4k Pro 3x14. I have run the new 4k Pro on my AR-15 and now on my Mossberg MVP-308 Patrol. So far I'm pleased with the 4k Pro. and looks like i'm stuck w/IIs.
Dec 31, 2019 18:18:21 GMT -8
revron: Hi Folks, Jan.3/20. While hunting my 4K Pro 5x20 went black. I've tried Southern Predator's elf files but the update will not complete or fails. My Windows 10 laptop will not recognize the scope when connected. Any suggestions?
Jan 4, 2020 11:28:55 GMT -8
wetworker57: Hi, new owner of a x-sight 4K pro 3-14 hope to gain tips on using my new scope!
Jan 8, 2020 12:02:22 GMT -8
bds: I really need immediate help. My x Sight 4K Pro powered up but has no reticle or wigets and will not power off. Cant get in touch with ATN. Is there a way to forse it tp power or a soft reset method? Any help is greatly appreciated.
Jan 15, 2020 14:32:29 GMT -8
colmath: X-Sight II 3-14X: Obsidian 4 (Version 1.38) does not recognize that the Galaxy S7 Edge is connected to the Scope's WIFI. Please Help
Jan 18, 2020 13:32:21 GMT -8
havingproblems: hello I have bought my first ATN-x 2. When playing back recording i get no audio just a high pitched buzzing sound. There was a previous post back in 2017 I believe that posted the video / buzzing audio. I have VLC latest version. any updates
Jan 18, 2020 18:31:45 GMT -8
nprotune: Hi my atn x-sight 4k pro has locked in Night Mode after installing new update and I've been trying to update through cable and it doesn't help is still left in night mode without a cross or menu what should I do?
Jan 18, 2020 19:01:04 GMT -8
dtxwolf: Just got my X-Sight 4k and the supplied charging usb cable barely fits into port on scope, and falls out very easy. Is that normal? Battery icon is half blue, so I'm not sure if its even charging. Any thoughts?
Jan 18, 2020 21:19:49 GMT -8
buckeye160: My x-sight 4K pro locks up randomly. It will be fine for a couple days and then the screen locks up or most of the time there is light on in scope but no video. It has ruined my coyote hunting every time i took this scope. No response from atn.
Jan 19, 2020 6:56:15 GMT -8
tupelojim: FOR COLMATH I believe the Obsidian 4 does not work with X-Sight II 3-14X, use the plain "Obsidian" APP
Jan 19, 2020 10:41:47 GMT -8