Hold the power button down until the scope powers completely down, it may take 30 seconds or longer. Let it sit for a minute and try to power it back up. If it comes back on, do a factory reset and input the lens type again. If this doesn't work, call ATN customer support. Hopefully another firmware update will be out soon to fix the few remaining bugs in the software such as the freezing issues.
Sorry to hear that. Did the computer update the scope and the screen still didn't work or did the computer fail to update the scope? I had to try more than once to get the computer to update the scope because I'd just installed the software and the USB drivers were still popping notifications up on my screen. Powered down and back up and it worked on round 2. You also have to power it up by pressing the power and down buttons together for USB mode (not just the power button as usual). I've had compass, screen stopped working, and freezing issues but so far, thankfully, I've managed to find a solution for each. I'd be happy to help further if possible.
DEAR ATN CUSTOMERS, It has come to our attention that a small percentage of users have experienced a problem after updating the X-Sight 4K Firmware to 436. We truly apologize for this and have a solution for you. If you are one of the few customers that have unfortunately experienced an issue with the update, please follow the outlined process to resolve the problem. Use this Link Click Here to download a Firmware Bug Fix version. Use the standard process to install the Bug Fix on your scope using the micro SD card. After the update completes, erase the bug fix bin file from the micro SD card. Download a fresh version of Firmware 436 and install it on your scope using the micro SD card. This should solve the non-responsive button and absence of widgets and reticle from the home screen. This should resolve the problems you have experienced with the X-Sight 4K. If you are still having problems with the update, please contact our Customer Support team and they can assist you with this process. Download firmware for digital rifle scopes and binoculars (firmware being the built-in software that runs your devices). Before proceeding please read instructions below. No downloads are available for products that are not listed.
Awesome! I called them last week (on Friday) and walked them through the issues I had with update 436 as well. These are great products and will be incredible (IMHO) when solid reliability is achieved. Cheers!
Last Edit: Nov 25, 2019 7:53:05 GMT -8 by jhaberly
lakehouse: Have BinoX 4K and when screen froze while watching I had to reset by holding down power and enter for several seconds and all returned to normal except now the laser finder will not come up. Waiting on reply from ATN meanwhile can anyone help?
Jan 22, 2020 7:11:50 GMT -8
dustyroads: WalMart salesman got me the right SD card so I need instructions for detailed downloding firmware via my laptop to the SD than installing to Thor HD
Jan 23, 2020 9:50:29 GMT -8
trombley: where do I register my binox-hd 4-16x?
Jan 23, 2020 10:29:58 GMT -8
dustyroads: OK-thank you ATN for the YouTube SD updating video👍
Jan 23, 2020 11:58:57 GMT -8
reno: I'm a newbe to both this list and to night vision scopes. I purchased a X-Sight 2 3-14 and am having issues with connecting it thru WiFi to my iPhone which is my hot spot. Bluetooth works but only gives me access to the settings and environment. Any help?
Jan 31, 2020 4:02:27 GMT -8
tupelojim: In respose to "reno" I believe you need to have the "Obsidian" not "obsidian4" app installed on your phone to connect x-sight 2 to you phone!
Feb 1, 2020 7:57:48 GMT -8
poncho: Hello everyone
Feb 1, 2020 16:47:27 GMT -8
richy: can aanyone advise me how to upload a bio upgrade to my 4-k Pro from my macbook using the supplied cord?
Feb 3, 2020 12:10:42 GMT -8
reno: Looking to change or edit the list of targets on my X-Sight 2 under the range finder, anyway to export to card?
Feb 5, 2020 6:02:56 GMT -8
ldb7: Got new xsight pro 3-14 yesterday and needing help. Charged it for a few hours out of the box. Inserted mini sd 64 gb (formatting by SanDisk). ATN agreed to install newest firmware prior to shipping. Turns on, but freezes up in few seconds
Feb 7, 2020 9:56:11 GMT -8
ldb7: I waited on hold with ATN for 30 min then left my number to call back. They called me back after about an hour. We immediately got disconnected and they DIDNT CALL ME BACK! 😡
Feb 7, 2020 10:00:32 GMT -8
zelda: I have a Samsung Galaxy Note 9 will not connect to my 4K Pro 5x25 Scope. I have already sent it in to ATN once and nothing changed when I got it back. I have tried everything. But it connect to my wife's iPhone.
Feb 9, 2020 16:15:14 GMT -8
pcrocker243: hello fellow ATN owners. Have been using ATN thor 4 284 7x28 since Dec 2019. Absolutely love the scope. Today I cannot get the scope to power on. The battery is charged up. After holding the power button for 30 sec, the scope still will not power on. This
Feb 11, 2020 3:23:45 GMT -8
pcrocker243: Anyone experienced black screen on ATN thor 4?
Feb 11, 2020 4:30:28 GMT -8
teajay: Hi, i have a ATN x sight 2, and is there any chance of getting the smart reticle for this model??
Feb 11, 2020 6:47:08 GMT -8
7192042: I have called them three days in a row and left my call back number. They have never called me back. My Thor4 has not been used hardly at all. It worked fine then next night it would not come on. I have tried loading new firmware, but same wont come on.
Feb 11, 2020 20:38:50 GMT -8
odin: Without stating the obvious, have you tried charging it? Maybe it was not shut down correctly the night before or charger not connected correctly
Feb 12, 2020 0:43:09 GMT -8
7192042: I finally got ahold of ATN, He told me to buy a new cord and try that before sending it back. The new firmware loaded and my thermal is working again. I will put back on gun and try it hunting a few hours. I hope this might help some other ATN owners.
Feb 12, 2020 18:55:36 GMT -8
dustyroads: Ha Ha Ha....Gotta Binox HD refurbed on ATN sight couldn't get to see anything-all black...left lens cover on!!!!
Feb 16, 2020 2:59:29 GMT -8
day1skimmer: I'm a verified skimmer which as been into skimming for the past 10 years now. I've got new and fresh updates dumps with pin and without pin. I got lot of buyers purchase bulks daily of my pcs i know what I'm trying to say becoz my pcs really hitting high a
Feb 17, 2020 20:47:53 GMT -8